Welcome to Play Nest Game’s FAQ! We’re a fun-loving global community passionate about bringing people together through tabletop games, card games, and family-friendly entertainment. Below you’ll find answers to common questions about our products and services. Game on!
About Our Products
What types of games do you sell?
We specialize in four exciting categories:
- Arcade & Table Games: Classic and modern physical games for groups
- Board Games: Strategy, party, and family board games for all ages
- Card Games: From traditional decks to specialized card games
- Kids’ Handheld Games: Engaging, age-appropriate games for children
Are your games suitable for children?
Absolutely! Our “Kids’ Handheld Games” section is specially curated for younger players. We also carry many family-friendly board and card games perfect for multi-generational play. Each product listing includes recommended age ranges.
Ordering & Payments
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Yes! We use industry-standard encryption to protect all transactions. We never store your full payment details on our servers.
Shipping & Delivery
Where do you ship to?
We ship worldwide to most countries! Currently, we cannot deliver to some remote areas in Asia and certain other locations. During checkout, our system will confirm if we can deliver to your address.
What are my shipping options?
Standard Shipping ($12.95):
- Delivered by DHL or FedEx
- Processing: 1-2 business days
- Delivery: 10-15 days after dispatch
- Real-time tracking included
- Shipped via EMS
- Processing: 1-2 business days
- Delivery: 15-25 days after dispatch
- Tracking number provided
How are games packaged for shipping?
Every game is carefully packed at our Sacramento headquarters using protective packaging to ensure it arrives in perfect condition. We maintain all original components with proper seals intact – just like you’d find it in a store!
Returns & Exchanges
What is your return policy?
We offer easy returns within 15 days of delivery:
- Simply email us at [email protected] to initiate a return
- Refund will be issued to your original payment method (excluding shipping costs)
- Items must be in original, unopened condition
What if my game arrives damaged?
Oh no! We take great care in packaging, but if your game arrives damaged, please contact us immediately at [email protected] with photos of the damage. We’ll make it right with a replacement or refund.
Customer Support
How can I contact customer service?
Our game-loving support team is happy to help! Email us at [email protected]. While we don’t offer phone support, we typically respond to emails within 24 hours on business days.
What are your business hours?
Our Sacramento team operates Monday-Friday, 9AM-5PM Pacific Time (excluding US holidays). Orders placed outside these hours will be processed the next business day.
Didn’t find your answer? Don’t worry – our friendly support team is ready to help you get back to game night! Email us at [email protected] and we’ll respond as quickly as we’d want our own game questions answered.