At Play Nest Game, we’re committed to making your family gaming experience delightful from purchase to playtime. Below you’ll find all the details about our shipping options and hassle-free return process.
Shipping Information
Order Processing
We typically process orders within 1-2 business days after payment confirmation. You’ll receive a shipping confirmation email with tracking information once your order is on its way.
Shipping Options
We offer two convenient shipping methods to get your games to you:
Standard Shipping – $12.95
- Carrier: DHL or FedEx
- Delivery time: 10-15 business days after shipment
- Includes tracking and insurance
Free Shipping
- Available for orders over $50
- Carrier: EMS
- Delivery time: 15-25 business days after shipment
Note: We currently ship worldwide except to Asia and certain remote areas. Delivery times may vary depending on your location and customs processing.
Our Easy Return Policy
We want your family to be completely happy with your arcade games, board games, card games, and kids’ handheld games. If you’re not satisfied for any reason, our straightforward return policy makes it easy.
Return Eligibility
You may return most items within 15 days of receiving your order for a refund or exchange. To qualify:
- The item must be unused, in its original packaging, and in the same condition as received
- All original tags, accessories, and components must be included
- You must provide proof of purchase (order number or receipt)
Non-Returnable Items
For health and safety reasons, we cannot accept returns on:
- Opened card games (due to potential tampering with game components)
- Downloadable content or digital products
- Personalized or custom-ordered items
How to Return an Item
Follow these simple steps to process your return or exchange:
- Contact our support team within 15 days of receiving your order by emailing [email protected] with your request (see template below)
- Wait for approval – We’ll respond within 2 business days with return instructions
- Package your item securely in its original packaging
- Ship your return to our Sacramento facility (we’ll provide the address)
- Receive your refund or exchange once we process your return
Return/Exchange Request Template
Subject: Return/Exchange Request for Order #[Your Order Number]
Dear Play Nest Game Team,
I would like to request a [return/exchange] for my recent order #[Your Order Number].
The item(s) I wish to return/exchange are:
[Product Name] – [Quantity] – [Reason for Return]Please let me know the next steps to complete this process.
Best regards,
[Your Full Name] [Your Email Address] [Your Order Number]Refund Process
Once we receive and inspect your return:
- We’ll notify you that we’ve received your returned item
- We’ll process your refund within 3-5 business days
- Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Please allow additional time for your bank or credit card company to process the refund (typically 5-10 business days)
Exchange Process
For exchanges:
- We’ll ship your replacement item once we receive your return
- Standard shipping rates apply unless the exchange is due to our error
- If the replacement item costs more, we’ll invoice you for the difference
- If it costs less, we’ll refund the difference
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service and purchasing shipping insurance.
Damaged or Defective Items
If you receive a damaged or defective item:
- Contact us immediately at [email protected]
- Include photos of the damage or defect
- We’ll arrange for a replacement or refund at no additional cost to you
Need Help?
Our game-loving support team is happy to help with any shipping, return, or exchange questions. Contact us at:
Email: [email protected]
Address: 1443 Highland View Drive, Sacramento, US 95814
Note: This policy applies to all regions we ship to (excluding Asia and certain remote areas).